Shipping policy

Order Processing

All orders are processed within 3-5 business days (excluding weekends and public holidays). Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Please note: this is a small mum-run operation so there may be times when processing times may be slightly longer. I always aim to ship your order as quickly as possible but please reach out if you need it urgently.

Shipping Within Australia

We currently ship Australia-wide.

• Shipping cost: Free standard shipping on all orders
• Carrier: Australia Post (or other trusted courier)
• Estimated delivery time:
  
• Metro areas: 2–5 business days
• Regional areas: 3–7 business days
  

Express shipping is available at a cost of $15.

Delivery times are estimates only and may vary due to factors outside our control (such as carrier delays or peak periods).

International Shipping

We offer international shipping to New Zealand only at this stage. Shipping costs and delivery times will be calculated at checkout. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us at thesweet.typeco@gmail.com and we’ll do our best to assist you.

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.